Loved this article! Just last week I thanked my local grocery store manager for having the insight to hire young adults on the spectrum, who I routinely see zooming about the store. In return he shared how incredible and totally reliable these kids were when it came to performing detailed tasks over and over. From stocking "go backs" to collecting the carts his ASD employee's got the job done and were excited to work. I was also very excited to hear that he was not employing them at a reduced rate through a subsidized "work" program he was paying them standard rate! This story, gives me hope for my single minded, memorizing, repetitive task doing little man's future.
Software
Outsourcing to the Autistic Rather Than to
India
By Drake Bennett on March 27, 2012
Bennett is
a staff writer for Bloomberg Businessweek.
Part of the reason autism has captivated Hollywood moviemakers more than other developmental
disabilities is that, for all the difficulties it brings those who have it, it
also gives some of them the ability to perform uncanny feats of brainpower:
effortlessly memorizing train schedules or song lyrics, identifying the day of
the week of any date in the past. Even among those who aren’t full-blown savants,
many display an impressive ability, even a desire, to immerse themselves in
what the rest of us would see as mind-numbingly boring, detail-orientedtasks.
What if we could turn that ability
toward things besides memorizing train schedules? It’s not simply an abstract
question: The vast majority of those with Asperger’s syndrome and
high-functioning autism are unemployed. A few companies are trying to do just
that, and all in the same sphere: software testing, the epitome of
mind-numbing, detail-oriented work. The pioneer was a company called Specialisterne,
started in 2004 by a Danish software engineer with an autistic son—it has since
created offshoots in Iceland and Scotland. In 2008 a small nonprofit called Aspiritech in Chicago was started to put people
with high-functioning autism and Asperger’s syndrome to work testing smartphone
apps.
The newest entrant into the space in
the U.S. is a Los Angeles-based software and design firm called Square One. The company has a small pilot program
working to design a software-testing training program for people on the autism
spectrum. The project grew out of conversations between company co-founder Chad
Hahn and his wife, Shannon, who works with the developmentally disabled. Hahn,
along with experts his wife led him to, has put together a software-testing
curriculum that he’s now in the process of teaching to an inaugural class of
three. The course he’s designed relies not on written instructions but on a software
tool called iRise to create simulations of the sort of problems the trainees
would confront in an actual work setting.
Hahn is also trying to develop a work
environment that would be friendly to those on the autism spectrum, for whom
the social interactions of a typical workplace can trigger paralyzing anxiety.
For some people, Hahn says, that might mean ensuring that there’s a quiet room
or a set of headphones they can put on to block out the buzz around them; for
others it’s making sure there’s a counselor there to talk to whenever they need
it. Hahn says he’s in talks with Warner Bros. and LegalZoom about
software-testing contracts.
But what’s most original about Square
One’s approach is how resolutely bottom-line-oriented Hahn is. Specialisterne
only worked because of generous Danish subsidies for employing the
developmentally disabled, and Aspiritech is a nonprofit. But for the time being
Hahn is committed to the for-profit route.
A lot of software testing is done
overseas by workers in India. The case Hahn makes is that his software testers
will work for $15 to $20 an hour—pay comparable to, or even lower than, that of
software testers in India, but right here in the U.S. After all, he points out,
people with autism don’t have a lot of alternatives—when they do find work,
it’s usually bagging groceries or sweeping hospital floors at the minimum wage.
Hahn, in other words, is proposing
outsourcing to the developmentally disabled rather than the developing world.
Asked whether it might be exploitative to pay people with a disability less
than those without one for doing the same work, he says he doesn’t see it that
way. For one thing, he says, Indian software testers aren’t exactly sweatshop
labor; they make about $25 an hour. And if paying less makes the company able
to hire the developmentally disabled in the first place, he doesn’t see a
problem with it.
“I haven’t had one parent of an
autistic child come to me and say this isn’t going to work,” he says. “They
say, ‘This is a way for my child to make more money than they would have made
otherwise, and allow them to be more independent.’ They worry, what is my child
going to do when I’m gone? And this is kind of a way out.”
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